Four Scripts and an Apology
Well, I finally got my prescriptions Friday night. You know, the ones I was ranting about on Thursday.
It was late evening by the time I got to CVS, and sure enough, as I approached the counter, I saw that the pharmacist on duty was the same one who caught the brunt of my frustrations Wednesday night. I know she recognized me when she looked up, because I saw that “oh shit” look on her face. She was expecting more grief, but got just the opposite.
I gave her my name, and she pulled the four scripts I was waiting on from the bin. She scanned my CVS card, and then scanned the price tags on the scripts, and then asked if that all. I told her I had one more thing I needed, and that was to apologize for giving her so much hell Wednesday night. I told her I understood she was just doing her job, and it wasn’t her fault that I couldn’t get the medications I needed, and that she didn’t deserve that. She thanked me, and that was that. I paid for my scripts, wished her a good weekend, and headed for the door.
Life with any chronic health problem, be it diabetes, congestive heart failure, or something else, can be very frustrating. And unfortunately, too often, those frustrations boil over, and are taken out on innocent bystanders. We don’t mean for it to happen, but it does. That’s exactly what happen here. The difference being that I took the time to apologize and make amends, when far too many people would have just brushed it off.
The moral of this story: If you’ve wronged someone, and have the chance to make things right, do it. You’ll be glad you did.
Scott K. Johnson
I’m glad to hear that you got everything you needed, and I think it was really special that you took the time and energy to apologize to her.
So glad you got your prescriptions! apologies aren’t given very frequently. Your actions are a big deal 🙂 You probably made her day!
Oh how frustrating that can be! My endo, who I love in all other respects, has an office that makes getting rx’s very difficult. I started trying to get a refill over a week before I left for a trip, and only ended up with my insulin (after 7 days, 2 faxes and countless phone calls) because I sat at the pharmacy until the pharmacist took pity on me and gave it to me despite not having gotten a reply from the doctor (it was my third trip). It’s hard not to take that frustration out on the person actually telling you you can’t get your meds, rather than the people causing you not to get your meds. That woman may not have reacted much to your apology, but I’m sure it was both rare and appreciated.